Complaints Handling Procedure
It is the aim of Applied Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint:
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations. If you wish to escalate your informal complaint to a Formal complaint, please request a formal complaint form .
To request a formal complaint form, contact us by either:email : firstname.lastname@example.org -calling us on 01952 403636 or write to us at Suite 4-07, Grosvenor House, Central Park, Telford, Shropshire, TF2 9TW
we will advise you of our final response in writing providing our findings and the action to then take.
If your complaint has not been resolved to your satisfaction you can Appeal in writing to:
The Managing Director
Applied Leasing Limited
Suite 4-07 Grosvenor House
Or to the BVRLA who regulate the Leasing Industry.
Details should be submitted by email to: email@example.com. If the customer does not have access to email, details can be sent by post to: BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD. Or Fax: 01494 434499
Or if you are a Consumer Credit Customer
You also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within 6 months from the date of the final decision provided to you.You can ring them on 0800 023 4567 or email: firstname.lastname@example.org or write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. In Confidence.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.