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About cookies

Most websites and servers use cookies. Cookies are text files that are stored in your computer system, via an internet browser, when you visit a website. The cookie will be assigned an ID, unique to that website and browser. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie id. These text files only consist of information the user has volunteered and what the server already has. Cookies are used for a variety of reasons, for example; to remember a user’s preferences and settings, remember products you have added to a shopping cart or to keep you logged in whilst you browse a website. Cookies can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies do not give us access to your computer or any information about you, other than what you choose to share with us.

For more information about cookies go to:

www.allaboutcookies.org and www.youronlinechoices.eu and for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

We use a wide range of cookies to make our website easier for you to use and for collecting information to help us understand how our site is utilized. We also use cookies for marketing and social media purposes.

You can delete and prevent the use of cookies on any website, indefinitely, by changing the settings in your browser. Doing so will affect the functionality of most websites, including ours, across the wide web.

Cookies we use

Strictly Necessary Cookies

These cookies enable services you have specifically asked for.

These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, cannot be provided.

Examples include:

  • Remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
  • Managing and passing security tokens to different services within a website to identify the visitor's status (e.g. logged in or not)
  • To maintain tokens for the implementation of secure areas of the website
  • To route customers to specific versions/applications of a service, such as might be used during a technical migration

These cookies will not be used

  • To gather information that could be used for marketing to the user
  • To remember customer preferences or user ID's outside a single session (unless the user has requested this function).

For types of cookies that are strictly necessary, no consent is required.

Performance Cookies

These cookies collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Examples include:

  • Web analytics - where the data collected is limited to the website operator's use only, for managing the performance and design of the site. These cookies can be third-party cookies, but the information must be for the exclusive use of the publisher of the website visited.
  • Ad response rates - where the data is used exclusively for calculating response rates (click-through rates) to improve the effectiveness of advertising purchased on a site external to the destination website. If the same cookie is used to retarget adverts on a third-party site this would fall outside the performance category (see Category 4)
  • Affiliate tracking - where the cookie is used to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site. If the same cookie is used to retarget adverts this would fall outside the performance category (see Category 4)
  • Error management - Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics.
  • Testing designs - Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.

These cookies should not be used to re-target adverts, if they are, they should be placed in Targeting cookies or advertising cookies as well.

By using our website, you agree that we can place these types of cookies on your device.

Functionality Cookies

These cookies remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Examples include:

  • Remembering the settings that a user has applied to a website such as layout, font size, preferences, colours etc.
  • Remembering a choice such as not to be asked again to sign up for a newsletter.
  • Providing information to allow an optional service to function such as offering a live chat session.
  • Fulfilling a request by the user such as submitting a call back.

These cookies should not be used to re-target adverts, if they are, they should be placed in Targeting cookies or advertising cookies as well.

By using our website, you agree that we can place these types of cookies on your device.

Targeting cookies or advertising cookies

These cookies collect information about your browsing habits to make advertising relevant to you and your interests. The information gathered in these cookies is anonymous and does not contain any personal details.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Examples include:

  • Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. The site the user is visiting need not actually be serving adverts, but often this will also be the case
  • Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user's social network, providing maps or counters of visitors to a site.

The adverts can vary but will be tailored to suitable categories based on your browsing history.

You can opt out of third-party vendor’s use of cookies by visiting the network advertising initiative opt out page - http://optout.networkadvertising.org/?c=1#!/

Each of the cookie categories above differ in functionality, so do the periods for which the information can be retained. As per our data protection legislation, we will ensure that the data is only retained for as long as is necessary, according to the purpose in which it was collected. Once the data has been analysed it will be deleted.

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